State Farm® Insurance Agent Jeremy Hooter

"Mrs. Iliana Medrano was very attentive and supportive in providing insurance coverage options, for my vehicles. Happy she helped me establish coverage during our telephone conversation. Keep up the good work!!!"

"Better rate awesome service"

"Thank you Iliana Medrano for helping me out and switching back to State Farm. I really appreciate everything you did for us and help us explaining the benefits of Drive Safe and thank you for your hard work, and great customer service!"

"I'm satisfied with service and their high level customer support."

"Wow, they go over and beyond. First of all, even with 2 teen drivers, we got a better rate here than many other places. I’m a bargain shopper and couldn’t believe that State Farm was the best bang for our buck. Second: their customer service is absolutely top notch. We had to get a title bond, and they met us after hours, not once but twice to help us with it. My husband works out of town so he isn’t always available in normal business hours. But, on top of that, Jeremy came to us at a restaurant we were at to assist us, even after he was dealing with an ill family member in the hospital. We are blown away by their service. Absolutely blown away. I will enthusiastically recommend them to everyone I know."

"Great Service!!!! Always there when we need them!!!"

"I love using Jeremy Hooter State Farm for my personal and business insurance! My agent, Jenna, is super easy to work with and on top of everything I need!"

"Always quick to respond and take care of things that come up…we own small businesses and are adding or changing policies relatively often, and they are able to get things done quickly! Shoutout to Jenna for taking our frequent calls and accommodating changes as needed. She’s always so kind and helpful."

"This place gave me one of the worst interactions ive had with an insurance company. The lady who claimed to be the manager since 10 years is extremely rude and it was because of her rude attitude and incompetency ive decided i dont want to continue with this company any more. If u want peoples business learn how to resolve their problems and not act like you are doing them a favor and humiliate them."

"I have been working with Ms Iliana since day one. Located in Broadway St in Pearland TX. What I like about this location is that they always answer my questions and willing to work with me. I have three vehicles and life insurance for myself and my kids. Very competitive prices."

"Awesome agent!! Always there for me always willing to help and go an extra mile for us!"

"Love the fast response from Iliana, any questions or concerns are always addressed quickly. Highly recommend."

"Great customer service Iliana is very knowledgeable and helpful always a quick response. Would definitely recommend."

"Amazing!! Thank you for assisting me Jeremy Hooter!!"

"Great customer service given from Mrs. Iliana Medrano. She is awesome and so detail in explaining everything to her clients. Greatest agent !"

"Jenna Williams, the Office Manager is the worst customer service affiliate that the Jeremy Hooter has. She was extremely rude, overtalked me, and proceeded to tell me that I was not telling the truth. She placed me on hold and left me there. When I called back ....4 times, she refused to answer the phone. When I called a 5th time, Sarah Renovato answered the phone and was able to help me and I had zero complaints for remainder of my interaction. I called to request a proof of insurance from a previous policy I had with Jeremy Hooter. I had spoken with the agency and with corporate multiple times. My coverage with Jeremy Hooter was amazing. No issues with the insurance. But Jenna and her lack of customer service and managerial oversight put a stain on that experience. I would advise Jeremy Hooter agency to keep her off the phones and away from customers until she can be remediated or seek therapy. Better yet, fire her. Looking at previous reviews from other customers, I see that I am not the only one who has had this sad of an experience with the agency because of her lack of customer service and home training. Sarah Renovato, however, was amazing! She came in and saved the day. if you are looking for someone to speak to with this agency, Sarah is wonderful and I would highly recommend. Solution oriented and kind. I thank her."

"10 outta 10 Mrs. Medrando so attentive"

"Great customer service I think I have one of the best agents there is!"

"friendly and responsive, would most definitely recommend"

"I give this place a 5 star great prices and customer service! But most of all for Iliana Medrano she is awesome always available when I need her!!! If you go there ask for her she is the BEST!!!"

"friendly"

"Iliana and Jenna are great at what they do. Have always taken care of my insurance needs. I always get a response to my answers. Would definitely recommend this agency."

"I had sent in a quote to my local agents online on Saturday night and by Monday at 9am, Jeremy was already calling me to set me all up. Process was super simple & easy and I am excited to be with Statefarm!"

"I am extremely concerned for the competency of this firm. Bad experience, mis-information & huge mistakes. Double check EVERY detail you receive from this business. From the Amount to the policy itself."

"I have State Farm insurance but since it not with this location could not assist me. When I wanted to transfer all my stuff over here to this office!! But nope 👎🏽 if u don’t have business in this office can’t help u is what she told me 😳 .. must have to much business"